Privacy Notice
Last updated: January 16, 2026
At VanLogIQ, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Notice explains how we collect, use, store, and protect your data when you use our service.
1. Information We Collect
Account Information
- Name and email address (required for account creation)
- Password (encrypted and never stored in plain text)
- Subscription tier (Free or Pro)
- Profile information (avatar, if uploaded)
Load and Business Data
- Load information (pickup/dropoff locations, dispatcher details, financial data)
- Status updates and timestamps
- GPS coordinates (captured automatically when updating load status)
- Proof of Delivery (POD) media (photos, signatures)
- Expense records (fuel, food, tolls, maintenance)
- Payment tracking information
Technical Information
- Device information (browser type, operating system)
- IP address (for security and location services)
- Usage analytics (pages visited, features used)
- Error logs (for troubleshooting and improvement)
2. How We Use Your Information
Service Provision
- To provide and maintain the VanLogIQ service
- To process your load tracking, expense management, and payment tracking
- To enable POD capture and storage
- To calculate financial metrics and generate reports
- To send you service-related notifications and updates
Account Management
- To authenticate your account and manage access
- To manage your subscription tier and billing
- To provide customer support and respond to inquiries
- To enforce our Terms of Service
Improvement and Analytics
- To analyze usage patterns and improve our service
- To develop new features and functionality
- To detect and prevent fraud or abuse
- To ensure system security and performance
3. Data Storage and Security
Storage Location
Your data is stored securely using Supabase, a trusted cloud infrastructure provider. Data is stored in secure data centers with industry-standard security measures.
Security Measures
- Encryption: All data in transit is encrypted using HTTPS/TLS
- Authentication: JWT-based authentication with secure token management
- Row-Level Security (RLS): Database-level security ensures users can only access their own data
- Signed URLs: Media files (PODs, avatars) are accessed via time-limited signed URLs
- Password Security: Passwords are hashed using industry-standard algorithms
- Regular Updates: We keep our systems updated with the latest security patches
Data Retention
- Free Tier: POD media is retained for 30 days, then automatically deleted
- Pro Tier: All data is retained permanently unless you delete it
- Account Deletion: You can delete your account at any time, which will permanently delete all your data
- Backup Retention: Deleted data may remain in backups for up to 30 days
4. Data Sharing and Disclosure
We Do Not Sell Your Data
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Service Providers
We may share your data with trusted service providers who help us operate our service:
- Supabase: Database and storage infrastructure
- Stripe: Payment processing (if you subscribe to Pro tier)
- Email Services: For account verification and notifications
All service providers are contractually obligated to protect your data and use it only for the purposes we specify.
Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users.
5. Your Rights and Choices
Access and Control
- Access: You can view all your data through the VanLogIQ dashboard
- Update: You can update your profile information, loads, and expenses at any time
- Delete: You can delete individual loads, expenses, or PODs, or delete your entire account
- Export: Pro tier users can export their data (feature coming soon)
Account Management
- Change your password at any time through Settings
- Update your email address (requires verification)
- Upload or delete your profile avatar
- Upgrade or cancel your subscription
Location Services
GPS coordinates are captured automatically when you update load status. You can disable location services in your browser settings, but this may limit some features. Location data is only used for load tracking and is never shared with third parties.
6. Cookies and Tracking Technologies
Essential Cookies
We use essential cookies and local storage to:
- Maintain your login session
- Remember your preferences
- Store offline data (when offline mode is implemented)
Analytics
We may use analytics tools to understand how our service is used and improve it. This data is aggregated and anonymized.
Third-Party Services
We do not use third-party advertising or tracking cookies. Our service is designed to respect your privacy.
7. Children's Privacy
VanLogIQ is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
8. International Users
VanLogIQ is operated from the United States. If you are accessing our service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our service, you consent to this transfer.
9. Changes to This Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Notice on this page and updating the "Last updated" date. We encourage you to review this Privacy Notice periodically.
10. Contact Us
Privacy Questions
If you have questions about this Privacy Notice or our data practices, please contact us:
- Email: privacy@loadstandard.com
- Support: support@loadstandard.com
Data Requests
To request access to, correction of, or deletion of your personal data, please contact us using the email addresses above. We will respond to your request within 30 days.